Shipping costs are based on the weight of your order and all orders including signature on delivery this is not optional as it saves us many lost items
As of 05.09.22 prices of shipping are - all prices are governed by Australia post. We only ship with in Australia.
Each rate contains a $2.95 Signature on Delivery charge this is non optional
Standard Satchel 0 - 1.5kg - $13.75 (parcel post, with tracking & Signature)Standard Satchel 1.5kg to 3kg - $16.20 (parcel post, with tracking & Signature)
Standard Satchel 3kg to 5kg - $19.60 (parcel post, with tracking & Signature)
Standard Satchel 5kg to 10kg - $27.20 (parcel post, with tracking & Signature)
Express Post Small $15.65
Express Post Medium $19.70
Express Post Large $23.60
Express Post Ex Large $30.00
Our orders are processed and ship within 1-3 business days, depending on the volume of orders in line. If you need an order shipped sooner, please EMAIL me before placing an order to make sure we can accommodate your deadline.
We do offer a Collection option for local customers, please contact us directly as we have limited times available for this option.
RETURNS
All sales are final, no exceptions.
I do not accept returns on any of our items, unless damaged in transit. If there is a problem with your order, please contact me within 3 days of receiving item. I always endeavor to do my absolute best in accommodating and rectifying any issues.
Postage is non refundable as this is a cost paid to Australis Post
Standard Transit Times
ACT - 1 to 3 Business days
NSW - 2 - 4 Business days
NT - 3 - 7 Business days
QLD - 2 - 7 Business days
SA - 2 - 3 Business days
TAS - 1 - 3 Business days
VIC - 2 - 4 Business days
WA - 3 - 7 Business days
** These are guidelines only, due to the ongoing covid-19 situation you will need to check with your postal provider for current transit times **
Express Post
ACT - 1 to 2 Business days
NSW - 1 - 2 Business days
NT - Allow up to 6 Business days
QLD - 1 - 2 Business days
SA - 1 - 2 Business days
TAS - 1 - 2 Business days
VIC - 1 - 2 Business Days
WA - 1 - 2 Business days
*** Please make this your first point of call ***
For any reason if your item does go missing in transit please call the Australia Post / Customer service on this number
Auspost 13 76 78
and lodge an enquiry with them. Please do not send abusive emails as we will not respond. Once an item leaves us it is out of our control and Auspost needs to be your first point of contact so they can follow up with the distribution centers and couriers.
We will send a tracking number to you this means your item is pack and on its way to you, all tracking information is sent via the email address provided. :)